Subject: Ticket Assigned - Conversation with Riyas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 23:13:30 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Riyas Riyas                    Hi           03:02 AM, 17th Feb                     Riyas                    My name is Riyas           03:02 AM, 17th Feb                     Riyas                    I purchase some items. But  some size issue I need to return  & exchange           03:03 AM, 17th Feb                   Mohammed                   Good morning Riyas, Thank you for contacting us .My name is Mohammed, I will be happy to assist you.           03:03 AM, 17th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           03:04 AM, 17th Feb                     Riyas                             03:04 AM, 17th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:07 AM, 17th Feb                   Mohammed                   Kindly note we do not have online exchange option available at this time.           03:08 AM, 17th Feb                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any max store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund           03:09 AM, 17th Feb                   Mohammed                   Is there anything else may I assist you?           03:09 AM, 17th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.           03:12 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5721825