Subject: Ticket Assigned - Conversation with Saru Mudel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 23:00:37 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saru Mudel Saru Mudel                    Hey! I am saru limbu. I had ordered 4  bags which one of the items ( sasha textured crossbody bags) got cancelled. I can still see it in online which is on different price i.e. 77 aed. If it’s possible please can you deliver it on the same day with my other products. I will pay the same price and  would be so grateful. Thankyou!           02:49 AM, 17th Feb                   Mohammed                   Good morning Saru, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           02:51 AM, 17th Feb                     Saru Mudel                    Would be do grateful and thankful!           02:52 AM, 17th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:55 AM, 17th Feb                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.           02:55 AM, 17th Feb                   Mohammed                   We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.           02:56 AM, 17th Feb                   Mohammed                   As the order is cash on delivery we request you to place a new order with all item which you want.           02:56 AM, 17th Feb                     Saru Mudel                    Thankyou so much           02:57 AM, 17th Feb                   Mohammed                   Is there anything else may I assist you?           02:58 AM, 17th Feb                     Saru Mudel                    It’s okay!           02:59 AM, 17th Feb                     Saru Mudel                    Thankyou so much for your time.           02:59 AM, 17th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.           03:00 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5721820