Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 22:49:10 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           02:37 AM, 17th Feb                     ?                             02:37 AM, 17th Feb                     ?                             02:37 AM, 17th Feb                     ?                    I’m not cancel this last item           02:37 AM, 17th Feb                   Mohammed                   Good morning Dear Customer, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           02:38 AM, 17th Feb                     ?                    Hi brother           02:39 AM, 17th Feb                     ?                    Sorry for disturbing this time           02:39 AM, 17th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           02:39 AM, 17th Feb                     ?                             02:39 AM, 17th Feb                     ?                    I’m pay already this amount also but why cance this item           02:40 AM, 17th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:42 AM, 17th Feb                     ?                    Ok           02:43 AM, 17th Feb                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.           02:44 AM, 17th Feb                   Mohammed                   We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.  We would like to inform you that we have processed the refund of amount AED 95.20  on 16/02/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:44 AM, 17th Feb                   Mohammed                   Is there anything else may I assist you?           02:45 AM, 17th Feb                     ?                    I want add another same price item there           02:45 AM, 17th Feb                     ?                             02:47 AM, 17th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.           02:48 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5721816