Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 05:13:26 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Returns  Ticket comment <div><br></div>
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<div>On Mon, 13 Feb 2023 at 11:19 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Lulwa,<br><br>Thank you for reaching out to us and giving us.<br><br>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team.</div></div></div>

	

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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTk4Mjk0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ts3xnvhiogR72hKAFOeVZBGRRa-RUvxJgp2lbo6AF0A" data-id="2044011982945" style="max-width: 100%"></div>Good morning, </div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px" dir="auto">

</div></blockquote>I want to exchange the item <div dir="auto">I asked for exchange when I called the call center but they told me that there is no exchange option </div>
<div dir="auto">If I still want the item I have to order it again and pay for the delivery fee </div>
<div dir="auto">But this is unfair, the damage is not my fault , I have made an order and you sent me a damaged one , why I should lose my item and pay for it again? </div>
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<div dir="auto">I hope you look into this matter please because it is really unfair. </div>
<div dir="auto">Thank you.. </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5706016