Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 18:20:03 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Thank you very much</div>
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Well noted</div>
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Regards</div>
<div dir="auto" style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
Layla</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, February 12, 2023 9:17:41 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5701000] - Delivery
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<div dir="ltr">Hi Layla,<br>
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Thank you for reaching out to us.<br>
 <br>
We sincerely apologize for any inconvenience caused to you.<br>
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We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br>
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This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining
 items. <br>
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We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.<br>
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We would like to inform you that we have processed the refund of amount BHD5 on 11/02/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div dir="ltr"> Feel free to get in touch with us for further assistance.</div>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Max </span>Support
 Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5701000