Subject: Note Added - [#5624555] Order number 9587381664
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 11:09:59 +0000

Hi ,    Nitish added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5624555    Subject:  Order number 9587381664   Requester: Ashishmahal    Note Content:   <div dir="ltr">
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<div>Hi Support Team,</div>
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<div dir="ltr">The customer can avail apple warranty at any apple service station. In case there is any challenges there we can support. </div>
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Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div>From: Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, February 9, 2023 4:37:33 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;; Nitish Pandey &lt;[email-masked]&gt;; Emilia Ciok &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5624555] - Order number 9587381664
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<div class="x_MsoNormal">Hi <a id="OWAAME354F93F91264FB58BD0FA121E196037" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Sanket</span></a>
<a id="OWAAMA6260BB4424B4B6A93C36DEB3836A47E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Nitish</span></a>
<a id="OWAAM0AA77C5ED0DF4738A05F1CC6C84E6FCF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Emilia</span></a>,</div>
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<div class="x_MsoNormal">Assist with the customer issue.</div>
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<div class="x_MsoNormal">Order ID: 9587381664</div>
<div class="x_MsoNormal">Item ID: 164303092</div>
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<div class="x_MsoNormal">This is regarding the subject Order Number. Since the time I received the airpod, one of the airpods does not work properly. There is a distorted sound from the time of receiving the item and have been chasing for refund since october.
 I had visited the store in Mankhool multiple times and have also met the Store manager Anshaf, who has also raised the request to the online team. The product is now with Anshaf and all pics and details have been emailed to you by the store. I need the solution.
 I have been chasing centrepoint for 3 months now and visited store, explained the issue multiple times but no revert from anyone.</div>
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<div class="x_MsoNormal">Regards,</div>
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<img width="122" height="58" id="x_Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTU4MDAzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EruOdaCGAop8ZJ5LkS488ruBodEn9nyhZaVpwFLBvY0" data-id="2044011580030" alt="Logo

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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, January 29, 2023 1:55 AM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5624555] - Order number 9587381664</div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-Apple-System">Hi Team,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-Apple-System"> </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-Apple-System">Problem Statement:  Damage item recived (Return approval)</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-Apple-System">Order ID: 9587381664</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-Apple-System">Tracking ID: 958738166499990001</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-Apple-System">Item ID:164303092</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-Apple-System">Assistance Required: Damaged Item Recieved</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-Apple-System">Issue Description: This is regarding the subject Order Number. Since the time I received the airpod, one of the airpods does not work properly. There is a distorted sound from
 the time of receiving the item and have been chasing for refund since october. I had visited the store in Mankhool multiple times and have also met the Store manager Anshaf, who has also raised the request to the online team. The product is now with Anshaf
 and all pics and details have been emailed to you by the store. I need the solution. I have been chasing centerpoint for 3 months now and visited store, explained the issue mutliple times but no revert from anyone.</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-Apple-System">Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-Apple-System">M.Murshed</span></div>
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</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">5624555:1125156</span><span style="font-size:10.5pt; font-family:-Apple-System">
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