Subject: New Reply Received - Urgent esc ********
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 00:33:01 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Urgent esc ********  Ticket comment <div>Good morning,</div>
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<div>The below email is not asking for any information. </div>
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<div>Thanks <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 8 Feb 2023, at 4:21 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5629221</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5629221<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Ruhin,<br><br>Thank you for reaching out to us.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>We would like to inform you that our courier partner tried to deliver the contacting you on 971521759134 order but the order rejected from your side<br><br>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount AED79.00 on 04/02/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br> <br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629221