Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 23:14:23 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Ok Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  8413759816 Bot:   Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96567769869            02:52 AM, 08th Feb                     Hi                    Hi           02:53 AM, 08th Feb                   Mohammed                   Hi Dear Customer, Thank you for contacting Babyshop .My name is Mohammed, I will be happy to assist you.           02:54 AM, 08th Feb                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:8413759816 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8413759828.           02:56 AM, 08th Feb                   Mohammed                   Is there anything else may I assist you?           02:56 AM, 08th Feb                     Hi                    When I will get payment back           03:00 AM, 08th Feb                     Hi                    Now I do  cash on delivery           03:00 AM, 08th Feb                   Mohammed                   No the payment alrady done through KNT.           03:02 AM, 08th Feb                     Hi                    Hi           03:02 AM, 08th Feb                   Mohammed                   already*           03:02 AM, 08th Feb                     Hi                    Ok           03:02 AM, 08th Feb                   Mohammed                   Is there anything else may I assist you?           03:02 AM, 08th Feb                     Hi                    Now I want to cancel the order from delivery           03:02 AM, 08th Feb                     Hi                    I at home           03:02 AM, 08th Feb                     Hi                    I have done delivery at home           03:03 AM, 08th Feb                     Hi                    Because you says that you can do cash on delivery           03:04 AM, 08th Feb                     Hi                    Now I want to cancel cash on delivery           03:04 AM, 08th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           03:04 AM, 08th Feb                     Hi                    Ok           03:04 AM, 08th Feb                     Hi                    8413766710           03:05 AM, 08th Feb                     Hi                    Can you cancel this order           03:05 AM, 08th Feb                     Hi                    When I can come for pickup for my order           03:06 AM, 08th Feb                   Mohammed                   Order number 8413766710 cancelled.           03:07 AM, 08th Feb                     Hi                    Ok           03:07 AM, 08th Feb                     Hi                    When my order will be ready           03:07 AM, 08th Feb                     Hi                    For pickup           03:08 AM, 08th Feb                   Mohammed                   Your order will be ready for collection at 09-02-2023.           03:08 AM, 08th Feb                   Mohammed                   Is there anything else may I assist you?           03:08 AM, 08th Feb                     Hi                    Today I can come for pickup           03:08 AM, 08th Feb                     Hi                    Ok           03:08 AM, 08th Feb                   Mohammed                   Your order will be ready for collection at 09-02-2023.           03:10 AM, 08th Feb                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           03:13 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5681796