Subject: Note Added - [#5589597] Re: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 05:20:01 +0000

Hi ,    Varun Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5589597    Subject:  Re: Your products are on the way   Requester: Jonalyn Baylon    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Don’t see any POD. If there is no proper POD, please penalize the courier partner and confirm here. Refund the customer.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Best</span></div>
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<div class="MsoNormal"><span lang="EN-US">Varun</span></div>
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<div>From:<span lang="EN-US"> Splash &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 4 February 2023 3:11 AM<br>
<b>To:</b> Varun Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5589597] - Re: Your products are on the way</span>
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Hi Team,<br>
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Problem Statement: Refund approval<br>
Order ID :8410212940<br>
Order date :Jan 12, 2023<br>
Tracking id : FP0113230002738<br>
Order value: KWD12.50<br>
Assistance Required: Refund approval<br>
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Issue Description: As per the customer she did not receive the order but as per tracking order is showing delivered.<br>
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Case history: The customer contacted us on 15 Jan 2023 and the same was escalated to 15 Jan 2023for POD but after multiple escalations and pushback they update from courier regarding POD ​but still customer contacting us order not received. </span></div>
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Customer history: Customer is shopping with us since 1/12/23  and has a total of 1 order.<br>
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Assistance Required: kindly provide us the approval to process the refund for the mentioned order and assist to close this case.<br>
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Thank you for your help!<br>
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Regards,<br>
M.Murshed.</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5589597:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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