Subject: Ticket Assigned - Conversation with Annie Shaji
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 21:22:16 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Annie Shaji Annie Shaji                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi annie shaji, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0543685849            01:11 AM, 04rd Feb                   Mohammed                   Hi Annie, Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           01:12 AM, 04rd Feb                     Annie Shaji                    I can't find any return option for my last order           01:13 AM, 04rd Feb                   Mohammed                   Please confirm if you are contacting regarding the following order number:9412922014           01:13 AM, 04rd Feb                     Annie Shaji                    Yes           01:14 AM, 04rd Feb                     Annie Shaji                    Hello           01:16 AM, 04rd Feb                   Mohammed                   Please allow me a moment to check this for you.           01:16 AM, 04rd Feb                     Annie Shaji                    Ok           01:16 AM, 04rd Feb                   Mohammed                   Do you want to return the item?           01:17 AM, 04rd Feb                     Annie Shaji                    Yes           01:17 AM, 04rd Feb                   Mohammed                   Could you tell me the reason as the item non returnable item.           01:18 AM, 04rd Feb                     Annie Shaji                    Length is not correct and its not suitable for me           01:18 AM, 04rd Feb                   Mohammed                   Please note that the item will be collected with in 3-5 working days  Tracking number:RP020423000271  Link for tracking:https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&utm_source=           01:20 AM, 04rd Feb                     Annie Shaji                    Thank you           01:20 AM, 04rd Feb                   Mohammed                   Is there anything else may I assist you?           01:20 AM, 04rd Feb                     Annie Shaji                    No thank u           01:21 AM, 04rd Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint           01:21 AM, 04rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5664371