Subject: Ticket Assigned - Conversation with Grace
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 21:23:15 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Grace Grace                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  grace Bot:  Hi grace, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413113275 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568649712            01:07 AM, 03nd Feb                   Mohammed                   Hi Grace, Thank you for contacting us.My name is Mohammed, I will be happy to assist you.           01:08 AM, 03nd Feb                     Grace                    Hi           01:08 AM, 03nd Feb                     Grace                    I just received an SMS an an email that my order was not processed           01:09 AM, 03nd Feb                     Grace                    Then it was not deducted on my account           01:09 AM, 03nd Feb                     Grace                    But after checking my tabby & my account it was deducted both           01:10 AM, 03nd Feb                     Grace                    How come then?           01:10 AM, 03nd Feb                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:9413113275 and 9413113245 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:9413113980.           01:10 AM, 03nd Feb                     Grace                    Sorry it says that it was not deducted on my aacount           01:10 AM, 03nd Feb                     Grace                    So I mean it's good now?           01:11 AM, 03nd Feb                   Mohammed                   Order placed successfully 9413113980 and we received he amount.           01:11 AM, 03nd Feb                   Mohammed                   Is there anything else may I assist you?           01:11 AM, 03nd Feb                     Grace                    So iv got the item meaning I can pick it up in the store when it's ready?           01:12 AM, 03nd Feb                   Mohammed                   Sorry for delay in the reply.           01:19 AM, 03nd Feb                   Mohammed                   Your order will b ready for collection at 04-02-2023.           01:19 AM, 03nd Feb                   Mohammed                   Is there anything else may I assist you?           01:19 AM, 03nd Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint           01:22 AM, 03nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5661243