Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 20:11:46 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">
<div>Awaiting reply on below </div>
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<div>On Wed, Feb 1, 2023, 23:02 abhinita mishra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div style="font-size:12.8px" dir="auto">Hi,  </div>
<div dir="auto" style="font-size:12.8px">Unfortunately am disappointed again to say that for the below order there were problems and i would like a refund.</div>
<div dir="auto" style="font-size:12.8px">Last time for another order i received a defective piece and this time i received a wrong product all together and also rest  few pieces are not matching description.</div>
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<div dir="auto" style="font-size:12.8px">1. I ordered Textured zip through cropped jacket- i received the pants shown in the pic instead  (attached pic)</div>
<div dir="auto" style="font-size:12.8px">2.All over floral print dress- it's mentioned midi dress but actually it's maxi dress and the sleeves are so big that they are hanging outside my arms(wrong measurements as per mentioned in the size chart)</div>
<div dir="auto" style="font-size:12.8px">3.animal print  skirt waist band is also very loose so let me know if i can exchange that with a medium size</div>
<div dir="auto" style="font-size:12.8px">4. Black lace top also i want to exchange with a medium size</div>
<div dir="auto" style="font-size:12.8px">5. Baby dress set - i want to return also </div>
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<div dir="auto" style="font-size:12.8px">I am highly disappointed and having some problem or other everytime am ordering something now adays</div>
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<div dir="auto" style="font-size:12.8px">The things i want to return are: </div>
<div dir="auto" style="font-size:12.8px">1.wrongly sent cream pants</div>
<div dir="auto" style="font-size:12.8px">2.all over print dress</div>
<div dir="auto" style="font-size:12.8px">3.baby dress set</div>
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<div dir="auto" style="font-size:12.8px">And the black lace top and animal.print skirt i want to exchange and buy size Medium so let me know if you can exchange those items <br>
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<div dir="ltr" class="gmail_attr">On Wed, Feb 1, 2023, 21:56 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Munmun,<br><br>Thank you for reaching out us.<br><br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br><br>We request you to please specify your item which you have received a wrong item along with its price so we can further assist you.<br><br>We would also request you to provide us some snapshots of the wrong item you received.<br><br>We look forward to hearing from you.<br><br>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team.</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5655212