Subject: Ticket Assigned - Conversation with This Is Hasnain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 23:56:24 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with This Is Hasnain This Is Hasnain                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  this is hasnain Bot:  Hi this is hasnain, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501027649            03:28 AM, 02st Feb                     This Is Hasnain                    Ok           03:28 AM, 02st Feb                   Mohammed                   Hi Hasnain, Good morning, Thank you for contacting us. My name is Mohammed, I will be happy to assist you.           03:29 AM, 02st Feb                     This Is Hasnain                    Thanks           03:29 AM, 02st Feb                     This Is Hasnain                    I just wanna know about your refund process           03:29 AM, 02st Feb                     This Is Hasnain                    I ordered some items online and one shirt I wanna return back but option not showing... how can I return... and what will be your process about refund           03:31 AM, 02st Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           03:31 AM, 02st Feb                     This Is Hasnain                    Ok           03:32 AM, 02st Feb                     This Is Hasnain                    9412296302           03:33 AM, 02st Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:33 AM, 02st Feb                     This Is Hasnain                    Ok           03:34 AM, 02st Feb                     This Is Hasnain                    I wanna return one shirt but for return option not available           03:34 AM, 02st Feb                     This Is Hasnain                    Can I return my itemsat your nearest branch or outlets that I buy online...           03:36 AM, 02st Feb                     This Is Hasnain                    Can I return my items at my nearest branch or outlets that I buy online...           03:36 AM, 02st Feb                   Mohammed                   Please share full item name as it show in the website.           03:37 AM, 02st Feb                     This Is Hasnain                             03:39 AM, 02st Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           03:39 AM, 02st Feb                     This Is Hasnain                    Kindly check this item           03:39 AM, 02st Feb                     This Is Hasnain                    I sent you screenshot           03:39 AM, 02st Feb                   Mohammed                   Please allow me a moment to check this for you.           03:39 AM, 02st Feb                     This Is Hasnain                    Ok           03:39 AM, 02st Feb                     This Is Hasnain                    I wanna return this also with my return item so create option for return           03:40 AM, 02st Feb                     This Is Hasnain                    How long time you require to check this item           03:41 AM, 02st Feb                     This Is Hasnain                    Are you available?           03:41 AM, 02st Feb                     This Is Hasnain                    Hello           03:41 AM, 02st Feb                     This Is Hasnain                    ?           03:42 AM, 02st Feb                   Mohammed                   In order number 9412296302           03:43 AM, 02st Feb                     This Is Hasnain                    Hey, I'm not getting a response from you. Are we still connected?           03:43 AM, 02st Feb                     This Is Hasnain                    Yup           03:43 AM, 02st Feb                     This Is Hasnain                    This is order no           03:43 AM, 02st Feb                   Mohammed                   There is no item showing in the order which you mention.           03:43 AM, 02st Feb                     This Is Hasnain                             03:44 AM, 02st Feb                     This Is Hasnain                    This is order screenshot           03:45 AM, 02st Feb                   Mohammed                   This will take time please wait!           03:45 AM, 02st Feb                   Mohammed                   Return request created.           03:48 AM, 02st Feb                   Mohammed                   Is there anything else may I assist you?           03:48 AM, 02st Feb                     This Is Hasnain                    Thanks           03:48 AM, 02st Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Splash.           03:51 AM, 02st Feb                     This Is Hasnain                    Can I get cashback if i visit at your store  to return shukrn           03:51 AM, 02st Feb                   Mohammed                   Yes you can.           03:52 AM, 02st Feb                     This Is Hasnain                    Because in this way my payment hold In my shukrn account           03:52 AM, 02st Feb                   Mohammed                   But i have to delete all return request created online!           03:52 AM, 02st Feb                     This Is Hasnain                    Nope           03:52 AM, 02st Feb                     This Is Hasnain                    I created all because I wanna return your items           03:53 AM, 02st Feb                   Mohammed                   You can return the items in store as well if you with to get the refund cash value.           03:53 AM, 02st Feb                     This Is Hasnain                    Brother Actually I buy  online and maybe it can create problem if I will return late           03:53 AM, 02st Feb                     This Is Hasnain                    Ohh ok           03:54 AM, 02st Feb                     This Is Hasnain                    So if I will return items at store....they can refund amount           03:54 AM, 02st Feb                   Mohammed                   You can return the item with in 14 days from the receiving date.           03:54 AM, 02st Feb                     This Is Hasnain                    Is this rule same at online also           03:54 AM, 02st Feb                   Mohammed                   You can return the items in store as well if you with to get the refund cash value.           03:54 AM, 02st Feb                     This Is Hasnain                    Ok thanks brother           03:55 AM, 02st Feb                   Mohammed                   Is there anything else may I assist you?           03:55 AM, 02st Feb                     This Is Hasnain                    It's ok brother           03:55 AM, 02st Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Splash.           03:55 AM, 02st Feb                     This Is Hasnain                    Nice to meet you           03:56 AM, 02st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5656509