Subject: Ticket Assigned - Conversation with Lema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 21:36:02 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lema Lema                    Hi, I just placed my order but accidentally I ordered the wrong size shorts from carters for my daughter can you please change the size from 9-12 months to 12-18 months           01:13 AM, 02st Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:13 AM, 02st Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:13 AM, 02st Feb                     Lema                    1           01:14 AM, 02st Feb                   Centrepoint UAE whatsapp bot                    Hello Lema , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:14 AM, 02st Feb                     Lema                    1           01:14 AM, 02st Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:14 AM, 02st Feb                     Lema                    9412992791           01:14 AM, 02st Feb                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            01:14 AM, 02st Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:14 AM, 02st Feb                     Lema                    2           01:15 AM, 02st Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:15 AM, 02st Feb                     Lema                    1           01:15 AM, 02st Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:15 AM, 02st Feb                     Lema                    [email-masked]           01:15 AM, 02st Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:15 AM, 02st Feb                   Mohammed                   Hi Lema, Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           01:17 AM, 02st Feb                     Lema                    Hi, I just placed my order but accidentally I ordered the wrong size shorts from carters for my daughter can you please change the size from 9-12 months to 12-18 months           01:17 AM, 02st Feb                   Mohammed                   We are sorry we can not do any change in the order after the order placed.           01:19 AM, 02st Feb                     Lema                    So what should i do           01:19 AM, 02st Feb                   Mohammed                   We can cancel the item and process the refund or you can receive the item and return it back the place a new order with correct size.           01:21 AM, 02st Feb                     Lema                    The item was in sale and it is written there that the sale will end in 1 dat           01:21 AM, 02st Feb                     Lema                    Day           01:22 AM, 02st Feb                     Lema                    Can i maybe send any email to the seller           01:25 AM, 02st Feb                   Mohammed                   Please place a new order for the item with correct size as we can not change item size once the order placed.           01:26 AM, 02st Feb                     Lema                    I can refund it later ass well right           01:27 AM, 02st Feb                   Mohammed                   I can cancel the item now if you want me to do that.           01:29 AM, 02st Feb                     Lema                    Yes           01:29 AM, 02st Feb                     Lema                    I can receive the amount in my online wallet as well           01:31 AM, 02st Feb                   Mohammed                   Please note that item cancelled and refund will be process to original payment method.           01:32 AM, 02st Feb                     Lema                    All right thank you           01:32 AM, 02st Feb                   Mohammed                   Is there anything else may I assist you?           01:34 AM, 02st Feb                     Lema                    No thank you           01:34 AM, 02st Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint           01:35 AM, 02st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5656395