Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 10:26:54 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Delivery  Ticket comment <div>
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<div dir="ltr" style="">I received a SMS around 8:52am that my order is out for delivery. May i know which time it will be delivered coz as of this time i havent received any call from the courier.</div>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, January 29, 2023 9:22:42 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5640206] - Delivery
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<div dir="ltr">Hi Margie,<br>
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Thank you for getting in touch with us.<br>
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We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items.
 Please consider this a rare exception. <br>
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Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 971523569538.<br>
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We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. <br>
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We thank you for your understanding and cooperation.<br>
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Feel free to get in touch with us for further assistance.<br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Splash </span>Support
 Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5640206