Subject: Ticket Assigned - Conversation with R
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 23:32:55 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with R R                    Hi           03:16 AM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:16 AM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello R , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:16 AM, 29th Jan                     R                    2           03:16 AM, 29th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:16 AM, 29th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:16 AM, 29th Jan                     R                    On 28.01.2023 I bought a bag Celeste for 159 aed, then I checked it has a discount 20 % how in store it is without discount ? In application with discount the same bag?           03:18 AM, 29th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:18 AM, 29th Jan                     R                    2           03:19 AM, 29th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:19 AM, 29th Jan                     R                    1           03:19 AM, 29th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:19 AM, 29th Jan                     R                    [email-masked]           03:19 AM, 29th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:20 AM, 29th Jan                   Mohammed                   Hi Dear Customer, Good morning, Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           03:22 AM, 29th Jan                     R                    Hi           03:22 AM, 29th Jan                     R                             03:22 AM, 29th Jan                   Mohammed                   We would like to inform you that the online offer different from store offer.           03:22 AM, 29th Jan                     R                             03:23 AM, 29th Jan                     R                    Very bad!!!!           03:23 AM, 29th Jan                     R                    If I now order when I will get?           03:23 AM, 29th Jan                     R                    And why it is different? Online bags are with defects?           03:23 AM, 29th Jan                   Mohammed                   Did you recive any defected item please share the screenshot of the damage item.           03:25 AM, 29th Jan                     R                    No I haven’t order online from Centrepoint           03:25 AM, 29th Jan                     R                    I just ask you why online it has sale in store no have           03:26 AM, 29th Jan                   Mohammed                   We can not do anything regarding to that as the offer is different from the online and store offer.           03:26 AM, 29th Jan                     R                    Very bad system!           03:27 AM, 29th Jan                     R                    People coming and wasting their time in store and buying without discount!           03:27 AM, 29th Jan                   Mohammed                   Due to high demand the item get out of stock from store.           03:27 AM, 29th Jan                     R                    Ok if I bought from city center, can I return in alghurair?           03:28 AM, 29th Jan                   Mohammed                   You can return the item in any store.           03:28 AM, 29th Jan                     R                    In store were many of the same bag           03:28 AM, 29th Jan                     R                    And for return its 14 days?           03:29 AM, 29th Jan                   Mohammed                   Yes return with in 14 days.           03:30 AM, 29th Jan                   Mohammed                   Is there anything else may I assist you?           03:30 AM, 29th Jan                     R                    No           03:30 AM, 29th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.           03:32 AM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5637559