Subject: Ticket Assigned - Conversation with Numeria Usman
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 23:55:38 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Numeria Usman Numeria Usman                    ?           03:45 AM, 28th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:45 AM, 28th Jan                   MAX UAE whatsapp bot                    Hello Numeria Usman , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:45 AM, 28th Jan                     Numeria Usman                    I want to change the size           03:45 AM, 28th Jan                   MAX UAE whatsapp bot                    Hi Numeria Usman , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:45 AM, 28th Jan                     Numeria Usman                    5           03:46 AM, 28th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:46 AM, 28th Jan                   Mohammed                   Hi Numeria, Good morning, Thank you for contacting Max.My name is Mohammed, I will be happy to assist you.           03:47 AM, 28th Jan                   Mohammed                   Could you please share your order number so that I can assist you further?           03:48 AM, 28th Jan                     Numeria Usman                    Ok           03:48 AM, 28th Jan                     Numeria Usman                             03:49 AM, 28th Jan                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any max store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:52 AM, 28th Jan                   Mohammed                   Is there anything else may I assist you?           03:52 AM, 28th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Max.           03:55 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5633820