Subject: Ticket Assigned - Conversation with Mustafa
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 21:28:23 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mustafa Mustafa                    Hello l returned some items online and it was picked by landmark and l paid cash but did not receive any refund yet           01:16 AM, 28th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:16 AM, 28th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:16 AM, 28th Jan                     Mustafa                    1           01:16 AM, 28th Jan                   MAX UAE whatsapp bot                    Hello Mustafa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:16 AM, 28th Jan                     Mustafa                    2           01:16 AM, 28th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:16 AM, 28th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:16 AM, 28th Jan                     Mustafa                    2           01:17 AM, 28th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:17 AM, 28th Jan                     Mustafa                    1           01:17 AM, 28th Jan                   MAX UAE whatsapp bot                   Please enter your email address           01:17 AM, 28th Jan                     Mustafa                    [email-masked]           01:17 AM, 28th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:17 AM, 28th Jan                   Mohammed                   Hi Mustafa, Thank you for contacting Max.My name is Mohammed, I will be happy to assist you.           01:20 AM, 28th Jan                     Mustafa                    I did not receive any refund though l returned the items yesterday           01:21 AM, 28th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:22 AM, 28th Jan                   Mohammed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           01:24 AM, 28th Jan                   Mohammed                   Is there anything else may I assist you?           01:24 AM, 28th Jan                     Mustafa                    No thank you           01:24 AM, 28th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Max.           01:27 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5633722