Subject: New Reply Received - Order
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 09:40:44 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Order  Ticket comment <div>
<div dir="auto">I can’t make return from account as website not written that order delivered <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDM2MzY2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.j5LCgOPxaeZWUUOkyX8OKrYl6g1ZArQyjNou1Jfdtj0" data-id="2044010363667" style="max-width: 100%">
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<div>On Thu, 26 Jan 2023 at 4:48 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Amira,<br><br>Thank you for shopping with us.<br> <br>Regarding order #9411440714<br><br>We are truly sorry to hear that you have received the wrong items. We also assure you that a request has been submitted to the concerned team not to repeat this experiment in the future. however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br><br>
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<div dir="ltr">Thank you,<br>Max Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5626608