Subject: Ticket Assigned - Conversation with ✨
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 21:47:20 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ✨ ✨                    Hello           01:17 AM, 25th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:17 AM, 25th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:17 AM, 25th Jan                     ✨                    1           01:17 AM, 25th Jan                   MAX KW Whatsapp BOT                    Hello ✨ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:17 AM, 25th Jan                     ✨                    1           01:17 AM, 25th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           01:17 AM, 25th Jan                     ✨                    Order 8411884439           01:18 AM, 25th Jan                   MAX KW Whatsapp BOT                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           01:18 AM, 25th Jan                   MAX KW Whatsapp BOT                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            01:18 AM, 25th Jan                     ✨                    8411884439.           01:18 AM, 25th Jan                   MAX KW Whatsapp BOT                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            01:18 AM, 25th Jan                     ✨                    1           01:18 AM, 25th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           01:18 AM, 25th Jan                     ✨                    8411884439           01:18 AM, 25th Jan                   MAX KW Whatsapp BOT                    ? Congrats, your order is     Placed    Your estimated delivery date is 25/01/2023    If you wish to cancel your order, please follow below link.  https://maxfashion.app.link/FZeetuXkRwb    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            01:18 AM, 25th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:18 AM, 25th Jan                     ✨                    2           01:18 AM, 25th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:18 AM, 25th Jan                     ✨                    1           01:19 AM, 25th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           01:19 AM, 25th Jan                     ✨                    [email-masked]           01:19 AM, 25th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           01:19 AM, 25th Jan                     ✨                    ?           01:25 AM, 25th Jan                   Mohammed                   Hi Dear Customer, Thank you for contacting Max .My name is Mohammed, I will be happy to assist you.           01:35 AM, 25th Jan                   Mohammed                   We are sorry for late reply.           01:36 AM, 25th Jan                     ✨                    My order 8411884439 was canceled but the bank has deducted money from my accounts           01:36 AM, 25th Jan                     ✨                             01:36 AM, 25th Jan                   Mohammed                   Please confirm if you are contacting regarding the following order number:8411884439           01:36 AM, 25th Jan                     ✨                             01:37 AM, 25th Jan                     ✨                    Yes           01:37 AM, 25th Jan                   Mohammed                   Your order 8411884439 has been placed successfully and will be delivered on 25/01/2023           01:38 AM, 25th Jan                   Mohammed                   Is there anything else may I assist you?           01:39 AM, 25th Jan                     ✨                    Why do i have 2 order numbers?           01:39 AM, 25th Jan                     ✨                             01:40 AM, 25th Jan                     ✨                             01:41 AM, 25th Jan                     ✨                             01:41 AM, 25th Jan                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:8411884426 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:8411884439.           01:44 AM, 25th Jan                     ✨                    Ok thank you so much for clarifying           01:44 AM, 25th Jan                     ✨                    So my order will be delivered tomorrow           01:45 AM, 25th Jan                   Mohammed                   Yes on 25/01/2023           01:45 AM, 25th Jan                   Mohammed                   Is there anything else may I assist you?           01:45 AM, 25th Jan                     ✨                    No thank you           01:46 AM, 25th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max           01:46 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5623803