Subject: New Reply Received - Order #9404977838 - Return request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 04:37:09 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Order #9404977838 - Return request  Ticket comment <div class="ydpd8fddd90yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div dir="ltr">Dear Team, </div>
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<div dir="ltr">I called call centre on Saturday 21st and Monday 23rd, and both times they informed me that the return pick up is scheduled and it will be collected the same day. Today is Tuesday and still, no one has contacted me. This is very frustrating. </div>
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<div dir="ltr">Please let me know your collection point, I will come and deliver the returns myself. </div>
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<div dir="ltr">Kindly please get back and let me know the location asap. </div>
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<div dir="ltr">Thanks </div>
<div dir="ltr">Shehnaz </div>
<div dir="ltr">050 2648669</div>
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<div>On Wednesday, 18 January, 2023 at 08:51:30 am GMT+4, SHEHZZZ BANU &lt;[email-masked]&gt; wrote:
                
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                <div><div id="ydp7fc86fddyiv5260484840"><div>Dear team,<div><br></div>
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<div>Is there any update on the collection? Could you plz tell me what is the actual issue in collecting it back? Its in the same city, i dont understand whats taking this long.</div>
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<div>Shehnaz </div>
<div>0502648669<br><br><div id="ydp7fc86fddyiv5260484840ymail_android_signature"><a id="ydp7fc86fddyiv5260484840ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer" target="_blank">Sent from Yahoo Mail on Android</a></div> <br> <div id="ydp7fc86fddyiv5260484840yqt56542" class="ydp7fc86fddyiv5260484840yqt9969805523"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sun, 15 Jan 2023 at 2:27 pm, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="ydp7fc86fddyiv5260484840"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Shehz,</div>
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<div>Thank you for contacting us,</div>
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<div> We apologize for the inconvenience caused</div>
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<div dir="ltr">Thank you for your patience. We have already raised this to our higher department and they are following up with the courier directly. We are trying to arrange the return for you on priority. We request you to please allow us some more time and we will get the items collected from you asap.</div>
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<div dir="ltr">Kindly note that the store team can accept the return within only 14 days.</div>
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<div>Feel free to contact us if you need further assistance.</div>
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<div dir="ltr">Thank You,<br>Centrepoint Support Team.</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5487007