Subject: Note Added - [#5604172] escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 09:00:16 +0000

Hi ,    Mazharuddin Khan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5604172    Subject:  escalation   Requester: Warsi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi team,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">This incident happened with security guard they all came with 4 to 5 people group in store and spend more then 2 hours all together went inside trail room for merchandise trial took more time inside trial room because of their suspicious
 behavior he think they doing something wrong so he approach to customer and ask to check shopping bag in floor he is approach towards customer was not good as feel customer.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">However, when I get the know the entire scenario and understanding the situation I apologies to customer on behalf of security guard and completed their shopping the other side i make security guard understand about his role and responsibility
 towards the customer &amp; store and given orally warning not to repeat with other customer, behave polite with customer, and do the checking as per sop in gate not in floor.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Mazhar khan.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Youraj Kinhikar &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, January 23, 2023 11:44 AM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Mazharuddin Khan &lt;[email-masked]&gt;; Orps cphawally2 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5604172] - escalation</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal">Team,</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Waiting for revert</div>
<div></div>
<div></div>
</div>
<div id="ms-outlook-mobile-signature">
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal">Regards</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Youraj</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
</div>
</div>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr align="center">
</div>
<div id="divRplyFwdMsg">
<div class="MsoNormal">
<b><span style="color:black">From:</span></b><span style="color:black"> Youraj Kinhikar<br>
<b>Sent:</b> Sunday, January 22, 2023 2:22:53 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mazharuddin Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Orps cphawally2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5604172] - escalation</span> </div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="xmsonormal">
<a id="OWAAMFC6294EC3B5B416EBA28B819313BC5A7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mazharuddin Khan</span></a>
<a id="OWAAMB90A1B6C32864B42A9C30E7ACE92EEB8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Orps cphawally2</span></a>
</div>
<div></div>
<div></div>
<div class="xmsonormal"> </div>
<div></div>
<div></div>
<div class="xmsonormal">FYI and A</div>
<div></div>
<div></div>
<div class="xmsonormal"> </div>
<div></div>
<div></div>
<div class="xmsonormal"> </div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="xmsonormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> 20 January 2023 19:55<br>
<b>To:</b> Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5604172] - escalation</div>
<div></div>
<div></div>
</div>
</div>
<div class="xmsonormal"> </div>
<div></div>
<div></div>
<div><b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Store code is 21230</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Thu, 19 Jan at 1:54 AM
<span class="xseparator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer name:Arshad Parwez</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Contact number through whatsapp: 60464127</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Complain: </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>We are 3 frind purchase almost 15 kd and centrepoint bags in our hand .then are searching more thing but one staff came and say check the bag in a bad way.We are asking this
 is the way u talking...then some conversation happen in Hindi bcz staff don't understand English.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>I call the manager and tell everything even cashier come and asking what happen...we are purchasing everything from central point but today we are fell like criminal r something
 else. Staff can talk nicely way like can i check ur bag like this but no...say (aa iska bag check kr) means check all bags in loud voice.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
<br>
</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="xmsonormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5604172:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>