Subject: Ticket Assigned - Conversation with Eng. A
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 19:59:39 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eng. A Eng. A                    Return           11:30 PM, 20th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:30 PM, 20th Jan                    Centrepoint KW whatsapp bot                    Hello Eng. A , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:30 PM, 20th Jan                     Eng. A                    2           11:30 PM, 20th Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:30 PM, 20th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:30 PM, 20th Jan                     Eng. A                    2           11:30 PM, 20th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:30 PM, 20th Jan                     Eng. A                    1           11:30 PM, 20th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           11:30 PM, 20th Jan                     Eng. A                    [email-masked]           11:31 PM, 20th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:31 PM, 20th Jan                   Mohammed                   Hi Dear Customer, Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           11:31 PM, 20th Jan                     Eng. A                    Hi           11:31 PM, 20th Jan                     Eng. A                    I would like to return my order           11:31 PM, 20th Jan                     Eng. A                    Can you please send someone to pick it up           11:31 PM, 20th Jan                     Eng. A                    And when will i get a refund?           11:32 PM, 20th Jan                   Mohammed                   Please confirm if you are contacting regarding the following order number:8410251283           11:37 PM, 20th Jan                     Eng. A                    Yes           11:38 PM, 20th Jan                   Mohammed                   Did you create a return request for the item?           11:40 PM, 20th Jan                     Eng. A                    I want to create now           11:41 PM, 20th Jan                   Mohammed                   Please share the item name which you want to return as it show in the website           11:42 PM, 20th Jan                     Eng. A                    My dear all my order           11:43 PM, 20th Jan                   Mohammed                   Return request created.           11:47 PM, 20th Jan                   Mohammed                   Tracking number RP0120230006206           11:47 PM, 20th Jan                   Mohammed                   Tracking link  https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&utm_source=           11:48 PM, 20th Jan                   Mohammed                   Is there anything else may I assist you?           11:48 PM, 20th Jan                     Eng. A                    When will i get the refund           11:48 PM, 20th Jan                     Eng. A                    And how           11:48 PM, 20th Jan                   Mohammed                   After our courier collecting the item will take 3-5 working days to process the refund.           11:50 PM, 20th Jan                     Eng. A                    Cash or in my bank account?           11:51 PM, 20th Jan                   Mohammed                   The refund will be process as voucher.           11:53 PM, 20th Jan                     Eng. A                    I can use it in the store or only online?           11:53 PM, 20th Jan                   Mohammed                   Only online.           11:55 PM, 20th Jan                     Eng. A                    Ok thanks           11:55 PM, 20th Jan                   Mohammed                   Is there anything else may I assist you?           11:56 PM, 20th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.            11:59 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5610259