Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 18:38:35 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8411253158 Bot:   Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096566957900            10:31 PM, 20th Jan                     Hi                    Ok           10:32 PM, 20th Jan                   Mohammed                   Hi Dear Customer, Thank you for contacting Babyshop .My name is Mohammed, I will be happy to assist you.           10:33 PM, 20th Jan                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:8411253158 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8411253165.           10:35 PM, 20th Jan                   Mohammed                   Is there anything else may I assist you?           10:35 PM, 20th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Babyshop.           10:38 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5610124