Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 16:56:07 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0544725730            08:46 PM, 20th Jan                   Mohammed                   Hi Dear Customer, Thank you for contacting Max .My name is Mohammed, I will be happy to assist you.           08:46 PM, 20th Jan                     Hi                    Hi mohammed           08:46 PM, 20th Jan                     Hi                    I have ordered carrot fit jeans but the size is small           08:47 PM, 20th Jan                     Hi                    I need to exchange to bigger size           08:47 PM, 20th Jan                     Hi                    Could you please assist me           08:47 PM, 20th Jan                     Hi                    Are you there           08:49 PM, 20th Jan                     Hi                    ?           08:49 PM, 20th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:49 PM, 20th Jan                   Mohammed                   Please note that we do not have exchange for Max product you can only return the item and get refund.           08:50 PM, 20th Jan                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any max store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:50 PM, 20th Jan                   Mohammed                   Is there anything else may I assist you?           08:52 PM, 20th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Max.            08:55 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5609912