Subject: Ticket Assigned - Conversation with Ayaat Bashier
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 20:03:01 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayaat Bashier Ayaat Bashier                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ayaat bashier Bot:  Hi ayaat bashier, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0509857570            11:46 PM, 18th Jan                   Mohammed                   Hi Ayaat, Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           11:46 PM, 18th Jan                     Ayaat Bashier                    Hi           11:47 PM, 18th Jan                     Ayaat Bashier                    I have done many items return at store , no refund to my credit card, i did it before more than one month           11:48 PM, 18th Jan                   Mohammed                   Please confirm if you are contacting regarding the following order number:9410679626           11:48 PM, 18th Jan                     Ayaat Bashier                    No           11:49 PM, 18th Jan                     Ayaat Bashier                    Order no. 9401617994           11:50 PM, 18th Jan                     Ayaat Bashier                    Order no. 9590903408           11:50 PM, 18th Jan                     Ayaat Bashier                    Sorry above order doesn't have return           11:51 PM, 18th Jan                     Ayaat Bashier                    Order no. 9401642109           11:51 PM, 18th Jan                     Ayaat Bashier                    Are you with me           11:52 PM, 18th Jan                   Mohammed                   please confirm the order number again           11:53 PM, 18th Jan                     Ayaat Bashier                    Order no. 9401617994           11:53 PM, 18th Jan                     Ayaat Bashier                    Order no. 9401642109           11:54 PM, 18th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:54 PM, 18th Jan                   Mohammed                   Regarding order number 9401617994.           11:57 PM, 18th Jan                   Mohammed                   We would like to inform you that we have processed the refund of amount AED 97.75  on 27/11/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:57 PM, 18th Jan                   Mohammed                   Regarding order number 9401642109.           11:57 PM, 18th Jan                   Mohammed                   We would like to inform you that we have processed the refund of amount AED 70.55  on 03/12/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:58 PM, 18th Jan                   Mohammed                   Is there anything else may I assist you?           11:58 PM, 18th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:02 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5604223