Subject: Ticket Assigned - escalation time
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 17:28:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation time Omar Nakad                    Customer:  ? Order Status Bot:  Hi omar nakad, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410900347 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC011823000156     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Phone number Customer:  0523849500            09:08 PM, 18th Jan                     Omar Nakad                    You delivery guy came to the office at 7.50 PM, of course no one will be
  there at that time           09:09 PM, 18th Jan                     Omar Nakad                    Can he deliver tomorrow between 9.00 AM and 5.00 PM?           09:09 PM, 18th Jan                     Omar Nakad                             09:11 PM, 18th Jan                     Omar Nakad                    ?           09:12 PM, 18th Jan                   Mohammed                   Hi Omar, Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           09:17 PM, 18th Jan                   Mohammed                   We have forwarded your query to the concerned team to arrange the delivery at 09 AM and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           09:24 PM, 18th Jan                   Mohammed                   Is there anything else may I assist you?           09:24 PM, 18th Jan                   Mohammed                   It
  was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:27 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5603826