Subject: Ticket Assigned - Conversation with Eghie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 17:20:53 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eghie Eghie                    Hi           08:44 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:44 PM, 18th Jan                     Eghie                    Good evening           08:44 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:44 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:44 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:44 PM, 18th Jan                     Eghie                    English           08:44 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:44 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:44 PM, 18th Jan                     Eghie                    1           08:44 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello Eghie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:44 PM, 18th Jan                     Eghie                    1           08:44 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:44 PM, 18th Jan                     Eghie                    9410851292           08:46 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            08:46 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:46 PM, 18th Jan                     Eghie                    2           08:46 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:46 PM, 18th Jan                     Eghie                    1           08:46 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:46 PM, 18th Jan                     Eghie                    [email-masked]           08:46 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:46 PM, 18th Jan                   Mohammed                   Hi Eghie, Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           08:48 PM, 18th Jan                     Eghie                    Hi           08:48 PM, 18th Jan                     Eghie                    I would like to ask           08:48 PM, 18th Jan                     Eghie                    If possible           08:48 PM, 18th Jan                     Eghie                    That my click and collect           08:49 PM, 18th Jan                     Eghie                    Instead of collecting it           08:49 PM, 18th Jan                     Eghie                    I would like to deliver my order in my workplace           08:49 PM, 18th Jan                     Eghie                    Anyway its cost more than 200aed so its free shipping           08:50 PM, 18th Jan                     Eghie                    Thanks           08:50 PM, 18th Jan                   Mohammed                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           08:50 PM, 18th Jan                   Mohammed                   Is there anything else may I assist you?           08:50 PM, 18th Jan                     Eghie                    So i will cancelled my order..then can I change my delivery mode?           08:51 PM, 18th Jan                     Eghie                    Upto what time is the mOE store operation..?           08:53 PM, 18th Jan                   Mohammed                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           08:56 PM, 18th Jan                   Mohammed                   Is there anything else may I assist you?           08:59 PM, 18th Jan                     Eghie                    Huh? That’s why i want to change my delivery status..then u suggesting to visit the store..because i have no time..im working in jumeirah 1..my work is upto 10pm..may i ask upto what time iis the operation of the store in mall of emirates           09:00 PM, 18th Jan                   Mohammed                   We can not change the delivery mode.           09:05 PM, 18th Jan                     Eghie                    I know i got it           09:05 PM, 18th Jan                     Eghie                    But how many times i ask           09:06 PM, 18th Jan                     Eghie                    Upto what time is the OPERATION OF THE STORE IN THE MALL OF EMIERATES..           09:07 PM, 18th Jan                     Eghie                    Hope u can answer clearly its all in capslock…           09:07 PM, 18th Jan                   Mohammed                   Please allow me a moment to check this for you.           09:10 PM, 18th Jan                   Mohammed                   Wednesday	10 am–11 pm Thursday	10 am–11 pm Friday	10 am–12 am Saturday	10 am–12 am Sunday	10 am–12 am Monday	10 am–11 pm Tuesday	10 am–11 pm           09:14 PM, 18th Jan                   Mohammed                   Is there anything else may I assist you?           09:14 PM, 18th Jan                     Eghie                    Ok           09:15 PM, 18th Jan                     Eghie                    Thanks           09:15 PM, 18th Jan                     Eghie                    That’s all           09:15 PM, 18th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:20 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5603795