Subject: Ticket Assigned - Conversation with Umali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 00:37:33 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Umali Umali                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  umali Bot:  Hi umali, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7810678187 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0116231000157     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097339786655            04:23 AM, 16th Jan                   Mohammed                   Hi Umali, Good morning, Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           04:25 AM, 16th Jan                     Umali                    Hala Mohamed           04:25 AM, 16th Jan                     Umali                    Would appreciate if i can change the colour of the rocker chair           04:26 AM, 16th Jan                   Mohammed                   Please note that your order will be delivered on 16/01/2023           04:26 AM, 16th Jan                     Umali                    I know           04:26 AM, 16th Jan                   Mohammed                   We are sorry we can not do any change in the order after the order placed.           04:27 AM, 16th Jan                     Umali                    But its still in process           04:27 AM, 16th Jan                     Umali                    I can go and change it in the shop!           04:27 AM, 16th Jan                   Mohammed                   The order already shipped.           04:27 AM, 16th Jan                   Mohammed                   Tracking number:FP0116231000157           04:27 AM, 16th Jan                     Umali                    I just ordered few hours ago           04:27 AM, 16th Jan                   Mohammed                   Link:https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&utm_source=           04:28 AM, 16th Jan                     Umali                    Ur shipments is 24hrs           04:28 AM, 16th Jan                   Mohammed                   We are sorry for Mothercare item we do not have exchange in online or store.           04:29 AM, 16th Jan                     Umali                    I can change it in the shop!           04:29 AM, 16th Jan                   Mohammed                   We are sorry for Mothercare item we do not have exchange in online or store.           04:30 AM, 16th Jan                   Mohammed                   Is there anything else may I assist you?           04:33 AM, 16th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.            04:37 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5592148