Subject: Ticket Assigned - Conversation with Nouman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 23:29:10 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nouman Nouman                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nouman, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410536829 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 17/01/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971525845879            03:12 AM, 15th Jan                   Mohammed                   Hi Nouman, Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           03:13 AM, 15th Jan                     Nouman                    I need delivery not to pickup           03:14 AM, 15th Jan                     Nouman                    ??           03:16 AM, 15th Jan                     Nouman                    Are you sleeping?           03:16 AM, 15th Jan                     Nouman                    I need to sleep also but i am unable to sleep because i have paid already but my order delivery date is 17 and i have my marriage on 18 how come i will collect my order on 17 i need delivery today           03:17 AM, 15th Jan                     Nouman                    Hellooo ????????           03:19 AM, 15th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:19 AM, 15th Jan                     Nouman                    9410536829           03:19 AM, 15th Jan                   Mohammed                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           03:20 AM, 15th Jan                     Nouman                    Why there is no option for delivery ?           03:21 AM, 15th Jan                     Nouman                    I want to cancel and refund my order           03:21 AM, 15th Jan                     Nouman                    This is not the way you should give the option for delivery also           03:22 AM, 15th Jan                     Nouman                    I want my money full amount refund           03:22 AM, 15th Jan                     Nouman                    When will i receive my amount back?           03:23 AM, 15th Jan                   Mohammed                   Please note that order cancelled.           03:24 AM, 15th Jan                   Mohammed                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           03:25 AM, 15th Jan                     Nouman                    Thanks           03:25 AM, 15th Jan                   Mohammed                   Is there anything else may I assist you?           03:25 AM, 15th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.            03:28 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5588179