Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 23:04:50 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8410353988 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:50 AM, 14th Jan                     Hello                    Ok           02:50 AM, 14th Jan                     Hello                    Hello           02:51 AM, 14th Jan                     Hello                    ??           02:52 AM, 14th Jan                   Mohammed                   Hi Dear Customer, Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           02:56 AM, 14th Jan                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:8410353988 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:8410354730.           02:57 AM, 14th Jan                   Mohammed                   Is there anything else may I assist you?           02:57 AM, 14th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.            03:03 AM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5584657