Subject: Ticket Assigned - Conversation with Rouag Abdelghani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 22:06:58 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rouag Abdelghani Rouag Abdelghani                    Hello           01:55 AM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:55 AM, 13th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:55 AM, 13th Jan                     Rouag Abdelghani                    1           01:55 AM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello Rouag Abdelghani , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:55 AM, 13th Jan                     Rouag Abdelghani                    I am trying to change an incorrect email address in my account but I couldn’t           01:56 AM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hi Rouag Abdelghani , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            01:56 AM, 13th Jan                     Rouag Abdelghani                    5           01:56 AM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:56 AM, 13th Jan                   Mohammed                   Hi Rouag , Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           01:58 AM, 13th Jan                   Mohammed                   We sincerely apologize for the issue you are facing however, we are unable to make any changes to the registered email address once an account has already been created. We would advise you to please simply create a new account with the new email address that you wish to use with us.           01:58 AM, 13th Jan                   Mohammed                   Is there anything else may I assist you?           01:58 AM, 13th Jan                     Rouag Abdelghani                    So I cannot proceed in paying now until I correct the email ?           02:00 AM, 13th Jan                   Mohammed                   We would advise you to please simply create a new account with the new email address that you wish to use with us.           02:02 AM, 13th Jan                     Rouag Abdelghani                    Ok           02:02 AM, 13th Jan                   Mohammed                   Is there anything else may I assist you?           02:04 AM, 13th Jan                     Rouag Abdelghani                    No thanks           02:04 AM, 13th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.            02:06 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5581984