Subject: New Reply Received - Return request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 19:23:54 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Return request  Ticket comment <div>Hello
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<div>Item is not unpacked. It is still in original packaging. So as per your policy you should return.</div>
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<div>Arrange a date for return and let me know.</div>
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<div>Thanks</div>
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<div dir="ltr">Best Regards, 
<div>Ahmad Amra</div>
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<div>On Jan 10, 2023, at 22:14, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Ahmad,<br>
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We apologize for the inconvenience caused.<br>
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We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br>
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As per the policy,products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br>
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Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br>
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Please refer to the below link for any further information on non-returnable items:<br>
<a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br>
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We thank you for your understanding and cooperation.<br>
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Thank You,<br style="box-sizing: border-box">
<span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support
 Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5572405