Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 21:49:07 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    my order number is 2110046102           01:11 AM, 08th Jan                   Mohammed                   Hi Dear customer, Thank you for contacting us .My name is Mohammed, I will be happy to assist you.           01:13 AM, 08th Jan                     User                    hello           01:14 AM, 08th Jan                     User                    I asked for a return item many times           01:14 AM, 08th Jan                     User                    but aramex do not come           01:14 AM, 08th Jan                     User                    can you send me a return slip           01:14 AM, 08th Jan                     User                    so I can drop my item down to any store           01:15 AM, 08th Jan                     User                    my order number is 2110046102           01:15 AM, 08th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:15 AM, 08th Jan                     User                    and I have checked my email I did not receive any return slips before           01:15 AM, 08th Jan                     User                    take ur time dear           01:15 AM, 08th Jan                   Mohammed                   Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city).           01:16 AM, 08th Jan                     User                    01229749579           01:16 AM, 08th Jan                     User                    240 El fath st., - Tiba tower - Alexandria           01:16 AM, 08th Jan                   Mohammed                   We have forwarded your query to the concerned team to arrange the collection ASAP and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:17 AM, 08th Jan                     User                    why I cant receive a return slip           01:18 AM, 08th Jan                     User                    as tomorrow will be that last return day           01:18 AM, 08th Jan                     User                    14 days of return           01:19 AM, 08th Jan                   Mohammed                   Do not worry after creating the return request we will contact our team to arrange the collection soon.           01:19 AM, 08th Jan                     User                    this is not my first return request           01:20 AM, 08th Jan                     User                    and they did not come before           01:20 AM, 08th Jan                     User                    I will be the only loser if the the return period exceeded and i will not be able to return the item           01:20 AM, 08th Jan                     User                    of course collecting the item is easier for me           01:21 AM, 08th Jan                     User                    specially in winter days and babies ! but i have to go to the store tomorrow plz           01:21 AM, 08th Jan                     User                    if aramex did not arrive after 5:00 PM           01:21 AM, 08th Jan                     User                    I have to go by myself           01:22 AM, 08th Jan                     User                    so plz send me a rturn slip           01:22 AM, 08th Jan                   Mohammed                   Regarding the return request time period it is only or crating a return request and you all ready create a return request so 14 days not exceeded in this matter.           01:22 AM, 08th Jan                     User                    the order date is 26 DEC           01:22 AM, 08th Jan                   Mohammed                   I sent you your order invoice to your email id [email-masked]           01:23 AM, 08th Jan                   Mohammed                   And the return request or return invoice you will get once the order collected.           01:23 AM, 08th Jan                     User                    I need a return slip pdf plz           01:24 AM, 08th Jan                   Mohammed                   We can not send or process return invoice without collecting the item.           01:26 AM, 08th Jan                     User                    not a return invoice           01:26 AM, 08th Jan                     User                    its the first step of returning the item           01:27 AM, 08th Jan                     User                    as written with the  max website           01:27 AM, 08th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           01:27 AM, 08th Jan                     User                    1. Fill out your return slip  This will be emailed to you after your products are delivered.           01:28 AM, 08th Jan                     User                    and I was not emailed to me           01:28 AM, 08th Jan                     User                    so, I asked for it           01:28 AM, 08th Jan                   Mohammed                   check your email ID           01:30 AM, 08th Jan                     User                    its correct : mai.elgazzar"gmail.com           01:31 AM, 08th Jan                     User                    [email-masked]           01:31 AM, 08th Jan                   Mohammed                   We sent order invoice to your email id.           01:32 AM, 08th Jan                     User                    I can return my product in the store with only the invoice?           01:33 AM, 08th Jan                   Mohammed                   You can return in store within 14 days only.           01:34 AM, 08th Jan                     User                    ok so ?           01:35 AM, 08th Jan                     User                    tomorrow with be the 13th day           01:35 AM, 08th Jan                   Mohammed                   But as you already create a return request online we will arrange the collection enven if the 14 days passed.           01:35 AM, 08th Jan                     User                    can u cancell the return request that I made?           01:35 AM, 08th Jan                     User                    oh, wait           01:36 AM, 08th Jan                     User                    even if the 14 days passed?           01:36 AM, 08th Jan                   Mohammed                   Return request created.           01:36 AM, 08th Jan                     User                    are u sure from this important info plz?           01:37 AM, 08th Jan                   Mohammed                   Your order delivered on 28/12/2022 today date is 08/01/2023 so you are on the 11 days.           01:38 AM, 08th Jan                     User                    NO, on 26 DEC           01:38 AM, 08th Jan                   Mohammed                   Do you want to return the item in store or online?           01:38 AM, 08th Jan                     User                    store           01:38 AM, 08th Jan                   Mohammed                   As per our system order delivered on 28/12/2023           01:39 AM, 08th Jan                     User                    and plz add a complain on Aramex and their workers are the cause of my problem           01:39 AM, 08th Jan                   Mohammed                   You can return it to store as you still have 3 days.           01:39 AM, 08th Jan                     User                    but I need a return slip, as ur site listed the steps of return in store and the first step is:           01:40 AM, 08th Jan                     User                    1. Fill out your return slip  This will be emailed to you after your products are delivered.           01:40 AM, 08th Jan                     User                    so, I asked for a return slip and u send me the invoice instead :)           01:40 AM, 08th Jan                   Mohammed                   You can return the order by tgiving the order number only.           01:42 AM, 08th Jan                   Mohammed                   Or delivery invoice.           01:42 AM, 08th Jan                     User                    I will try           01:43 AM, 08th Jan                   Mohammed                   Is there anything else may I assist you?           01:43 AM, 08th Jan                     User                    hope they will not ask for a return slip           01:43 AM, 08th Jan                     User                    yes           01:44 AM, 08th Jan                   Mohammed                   There is no return slips required.           01:44 AM, 08th Jan                     User                    Thats great           01:44 AM, 08th Jan                     User                    I wish I could hear that from the begining to save ur time and mine           01:45 AM, 08th Jan                     User                    Thanks           01:45 AM, 08th Jan                   Mohammed                   Is there anything else may I assist you?           01:45 AM, 08th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.            01:48 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5560312