Subject: Ticket Assigned - Conversation with Aileen Gallardo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 00:54:00 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aileen Gallardo Aileen Gallardo                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  aileen gallardo Bot:  Hi aileen gallardo, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409334459 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507416476            04:47 AM, 07th Jan                     Aileen Gallardo                    Ok           04:47 AM, 07th Jan                     Aileen Gallardo                    Hey           04:48 AM, 07th Jan                   Mohammed                   Hi Aileen, Good morning, Thank you for contacting us .My name is Mohammed, I will be happy to assist you.           04:48 AM, 07th Jan                     Aileen Gallardo                    Hello i would just like u to cancel these order           04:48 AM, 07th Jan                     Aileen Gallardo                             04:49 AM, 07th Jan                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9409334459 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:9409334463.           04:50 AM, 07th Jan                     Aileen Gallardo                    All the " Verifying Payment" i want cancelled before it deduct my account. Cos i only want to order 1 item. As u can see it double and double and became 5 pcs but same item. Please. Thank u           04:50 AM, 07th Jan                     Aileen Gallardo                    Yes okay. Sooo, i should not worry about the "verifying payment" which is 4 items           04:50 AM, 07th Jan                     Aileen Gallardo                    The one successfully placed is okay, cos i want it to order it.           04:51 AM, 07th Jan                   Mohammed                   The order with one item only confirm.           04:51 AM, 07th Jan                     Aileen Gallardo                    Okay           04:51 AM, 07th Jan                     Aileen Gallardo                    Thanks so much Mohd           04:51 AM, 07th Jan                   Mohammed                   The order with verifying payment will not process           04:52 AM, 07th Jan                   Mohammed                   Is there anything else may I assist you?           04:52 AM, 07th Jan                     Aileen Gallardo                    Ok good thank u           04:52 AM, 07th Jan                     Aileen Gallardo                    Thats it thanks a lot           04:52 AM, 07th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.            04:53 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5556573