Subject: Ticket Assigned - Conversation with Fasi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 22:36:56 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fasi Fasi                    hi           02:18 AM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:18 AM, 07th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:18 AM, 07th Jan                     Fasi                    1           02:18 AM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hello Fasi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:18 AM, 07th Jan                     Fasi                    2           02:18 AM, 07th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:18 AM, 07th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:18 AM, 07th Jan                     Fasi                    3           02:18 AM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hi Fasi , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:18 AM, 07th Jan                     Fasi                    3           02:19 AM, 07th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:19 AM, 07th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:19 AM, 07th Jan                     Fasi                    3           02:19 AM, 07th Jan                   Centrepoint UAE whatsapp bot                    Hi Fasi , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:19 AM, 07th Jan                     Fasi                    5           02:19 AM, 07th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:19 AM, 07th Jan                   Mohammed                   Hi Fasi, Thank you for contacting Centrepoint .My name is Mohammed, I will be happy to assist you.           02:20 AM, 07th Jan                     Fasi                    Hi Mohamed.. I ordered two tops.. it got delivered on 31-12-2022..but it was over sized.. so i choose to return the products.. still nobody came and collected the shipment.           02:23 AM, 07th Jan                   Mohammed                   Please allow me a moment to check this for you.           02:26 AM, 07th Jan                     Fasi                    sure           02:26 AM, 07th Jan                   Mohammed                   Could you please share your order number so that I can assist you further?           02:29 AM, 07th Jan                     Fasi                    order # 9408258145           02:31 AM, 07th Jan                   Mohammed                   Please allow us 24 hours if the item not collected please contact us again as the return request for item will take 3-5 working days to collect the item.           02:33 AM, 07th Jan                     Fasi                    ok thanks           02:33 AM, 07th Jan                   Mohammed                   Is there anything else may I assist you?           02:34 AM, 07th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.            02:36 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5556513