Subject: New Reply Received - Damaged item received
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 22:20:30 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Damaged item received   Ticket comment <div>Case not closed you collected the item already but no refund took place please elaborate more about my request status <br><br>
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<div>On Jan 5, 2023, at 8:21 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5541353</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Abdulhameed,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We are truly sorry to hear that you have received a damage item from our website. We will surely help you out with this.</div>
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<div dir="ltr">We would like to inform you that we create a return request for the item and item will be collected within 3-5 working days.<br><br>Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5541353