Subject: New Reply Received - Return of product
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 06:03:14 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Return of product  Ticket comment <div dir="auto">Thank you for your response.<div dir="auto">Is it okay if I get an exchange in any store nearby even though I have requested for the return through the centrepoint app?</div>
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<div>On Thu, 5 Jan 2023, 2:44 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi  Lerene ,<br><br>Thank you for shopping with us.<br> <br>Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.<br> <br>Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.<br> <br>You can return online purchases through the below three channels:<br> <br>You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br> <br>You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.<br> <br>You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br> <br>Feel free to get in touch with us for further assistance.<br><br>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547089