Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 18:13:30 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Hi Centre point team </div>
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<div dir="auto">Can i get a reply for below mail</div>
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<div>On Wed, 28 Dec 2022 at 9:02 PM jessica siddiqe &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi Centre Point Team</div>
<div dir="auto"><br></div>
<div dir="auto">It is so disappointing that after so many follow up your team still not collected  the return item (from order 9404087380)Can you please let me know ,why it is still not collected and when you can collect it ?</div>
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<div dir="auto">It is so frustrating that you are not even care about your customer feed back</div>
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<div dir="auto">May I know why there is no action taken for this issue</div>
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<br><div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">On Sat, 24 Dec 2022 at 8:23 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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										Please update your pickup address.
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									<img style="border:0px;margin:0px;font-family:Helvetica,Arial,sans-serif" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" width="165"></a>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
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													<a href="https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Babyshop</a></span>
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													<a href="https://www.lifestyleshops.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Lifestyle</a></span>
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													<a href="https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Splash</a></span>
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													<a href="https://www.shoemartstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Shoe Mart</a></span>
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													<a href="https://www.centrepointstores.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Offers</a></span>
													<span style="font-family:Helvetica,Arial,sans-serif">
													<a href="https://www.centrepointstores.com/ae/en/search?q=badge.title.en%3AClearance&amp;clr=true%26utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Clearance</a></span>
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<div style="font-family:Helvetica,Arial,sans-serif;font-size:24px;margin:0px;padding:0px;text-align:left;font-weight:bold;line-height:32px;color:rgb(32,32,32)">Thank you for submitting your Click &amp; Collect return request</div>
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Hi Jaseena Manjalangadan, you’re almost there! You can finish returning this product in a few easy steps:
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                                 <h4 style="margin:0px;font-size:18px;font-family:Helvetica,Arial,sans-serif">1. Update your pick-up address </h4>
                                 <div style="margin:10px 0px 0px;font-size:15px;line-height:19px;font-family:Helvetica,Arial,sans-serif">
                                    Please enter it 
                                    <a href="https://www.centrepointstores.com/ae/en/my-account/returnaddress/1003685030?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=return_initiation_AE_en" style="padding-right:5px;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer"><font style="font-family:Helvetica,Arial,sans-serif;color:rgb(30,180,225)">here</font></a>
                                     so we know where to collect your items from. Your return cannot be processed without a pickup address.
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png" style="font-family:Helvetica,Arial,sans-serif">
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                                 <h4 style="margin:0px;font-size:18px;font-family:Helvetica,Arial,sans-serif">2. Confirm your pick-up</h4>
                                 <div style="margin:10px 0px 0px;font-size:15px;line-height:19px;font-family:Helvetica,Arial,sans-serif">Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.</div>
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                                 <h4 style="margin:0px;font-size:18px;font-family:Helvetica,Arial,sans-serif">3. Hand over your return</h4>
                                 <div style="margin:10px 0px 0px;font-size:15px;line-height:19px;font-family:Helvetica,Arial,sans-serif">Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.</div>
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                                     <h4 style="margin:0px;font-size:18px;font-family:Helvetica,Arial,sans-serif">4. Receive your refund</h4>
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                                                                                        Your product will take 3-5 business days to reach our warehouse.
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                                            We'll take 1 business day to conduct a quality check.
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                                            Your refund will be issued in 2-7 business days after the quality check.
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                        <div style="margin:10px 0px 0px;font-size:15px;line-height:19px;font-family:Helvetica,Arial,sans-serif">Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.</div>
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				<div style="font-family:Helvetica,Arial,sans-serif"><table border=" 0" cellspacing=" 0" cellpadding=" 0" style="max-width:600px;width:100%;padding:10px 0px 0px;font-family:Helvetica,Arial,sans-serif;color:rgb(0,0,0)"><tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif"><td style="padding:0px 0px 15px 15px;font-size:15px;font-weight:bold;text-align:left;font-family:Helvetica,Arial,sans-serif;color:rgb(36,36,40)"><span style="font-family:Helvetica,Arial,sans-serif">Need help? Get in touch</span></td></tr> <tr style="font-family:Helvetica,Arial,sans-serif"><td align="center" style="font-family:Helvetica,Arial,sans-serif">
<div style="max-width:285px;display:inline-block;padding:0px;width:100%;font-family:Helvetica,Arial,sans-serif"><table border="0" width=" 100%" align=" center" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;font-family:Helvetica,Arial,sans-serif;background-color:
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<td style="font-family:Helvetica,Arial,sans-serif"><a href="mailto:[email-masked]?Body=Contacted" style="font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer"> <img src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" alt=" mailus" width=" 38" style="font-family:Helvetica,Arial,sans-serif"></a></td> <td style="font-size:11px;padding-left:20px;font-family:Helvetica,Arial,sans-serif"><div style="margin:0px;padding:0px;line-height:20px;font-family:Helvetica,Arial,sans-serif">
<strong style="font-family:Helvetica,Arial,sans-serif">Write us an email now</strong>, we'll get back to you as fast as we can.</div></td>
</tr></tbody></table></td></tr></tbody></table></div> <div style="max-width:285px;display:inline-block;padding:0px;width:100%;font-family:Helvetica,Arial,sans-serif"><table border="0" width=" 100%" align=" center" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;font-family:Helvetica,Arial,sans-serif;background-color:
					f9f9f9"><tbody style="font-family:Helvetica,Arial,sans-serif"><tr style="font-family:Helvetica,Arial,sans-serif"><td width="100%" align="left" style="font-family:Helvetica,Arial,sans-serif"><table border=" 0" cellspacing="0" cellpadding=" 0" width="100%" style="padding:13px;font-family:Helvetica,Arial,sans-serif"><tbody style="font-family:Helvetica,Arial,sans-serif"><tr style="font-family:Helvetica,Arial,sans-serif">
<td style="font-family:Helvetica,Arial,sans-serif"><a href="https://www.facebook.com/CentrepointME" style="font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer"> <img src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" alt="facebook" width=" 38" style="font-family:Helvetica,Arial,sans-serif"></a></td> <td style="font-size:11px;padding-left:20px;font-family:Helvetica,Arial,sans-serif"><div style="margin:0px;padding:0px;line-height:20px;font-family:Helvetica,Arial,sans-serif">
<strong style="font-family:Helvetica,Arial,sans-serif">Connect with us</strong> on your favourite social network.</div></td>
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<div style="max-width:285px;display:inline-block;padding:0px;width:100%;font-family:Helvetica,Arial,sans-serif"><table border="0" width=" 100%" align=" center" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;font-family:Helvetica,Arial,sans-serif;background-color:
					f9f9f9"><tbody style="font-family:Helvetica,Arial,sans-serif"><tr style="font-family:Helvetica,Arial,sans-serif"><td width="100%" align="left" style="font-family:Helvetica,Arial,sans-serif"><table border=" 0" cellspacing="0" cellpadding=" 0" width="100%" style="padding:13px;font-family:Helvetica,Arial,sans-serif"><tbody style="font-family:Helvetica,Arial,sans-serif"><tr style="font-family:Helvetica,Arial,sans-serif">
<td style="font-family:Helvetica,Arial,sans-serif"><a href="https://twitter.com/centrepointme" style="font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer"> <img src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" alt=" twitter" width=" 38" style="font-family:Helvetica,Arial,sans-serif"></a></td> <td style="font-size:11px;padding-left:20px;font-family:Helvetica,Arial,sans-serif"><div style="margin:0px;padding:0px;line-height:20px;font-family:Helvetica,Arial,sans-serif">Reach out in 140 characters! We are <strong style="font-family:Helvetica,Arial,sans-serif">@centrepointme</strong>.</div></td>
</tr></tbody></table></td></tr></tbody></table></div> <div style="max-width:285px;display:inline-block;padding:0px;width:100%;font-family:Helvetica,Arial,sans-serif"><table border="0" width=" 100%" align=" center" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;font-family:Helvetica,Arial,sans-serif;background-color:
					f9f9f9"><tbody style="font-family:Helvetica,Arial,sans-serif"><tr style="font-family:Helvetica,Arial,sans-serif"><td width="100%" align="left" style="font-family:Helvetica,Arial,sans-serif"><table border=" 0" cellspacing="0" cellpadding=" 0" width="100%" style="padding:13px;font-family:Helvetica,Arial,sans-serif"><tbody style="font-family:Helvetica,Arial,sans-serif"><tr style="font-family:Helvetica,Arial,sans-serif">
<td style="font-family:Helvetica,Arial,sans-serif"><img src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" alt=" call" width=" 38" style="font-family:Helvetica,Arial,sans-serif"></td> <td style="font-size:11px;padding-left:20px;font-family:Helvetica,Arial,sans-serif"><div style="margin:0px;padding:0px;line-height:20px;font-family:Helvetica,Arial,sans-serif">
<strong style="font-family:Helvetica,Arial,sans-serif">Call us on 800-MYCP (800-6927).</strong> <br>7 days a week, 07:00 AM to 12:00 AM</div></td>
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							<a href="https://www.centrepointstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;font-family:Helvetica,Arial,sans-serif;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.centrepointstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;font-family:Helvetica,Arial,sans-serif;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Terms &amp; Conditions</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5517691