Subject: Ticket Assigned - voucher issue 8170677452
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 08:14:35 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  voucher issue 8170677452 Hi Team,     Kindly assist in below issue as no response received from third party.  Problem Statement: Voucher validity Order Date : May 18, 2022 Order ID: 8170677452 Voucher Code: 9018325108705-23715-62323 Order value: 11.5 KWD Issue date : 5/18/22  Expiry date : 11/19/2022  Concept : Centrepoint   Assistance Required: Validity Extension  Issue Description: Cx was trying using voucher after expiry date.    Case history: The customer contacted us on Nov 26, 2022 and after multiple pushbacks customer is keep coming and asking for validity extension or refund the money and also threatening to file a case against centrepoint in consumer court.  Customer history: Customer did shopping for this order as a guest user.  Assistance Required: Kindly assist us if the voucher validity can be extended for the above mentioned voucher code and help to close this case asap.  Thank you for your help!  Regards, Mohammad Khalid https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502515