Subject: New Reply Received - Conversation with Jyoti Thombre
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 06:22:11 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Conversation with Jyoti Thombre  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Centrepoint team</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I think you are ignoring my emails – I am sending email (attached FYR) because I have not received my order. Have you arranged another delivery as you are asking in below email whether I have received
 my order or not? </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Anyhow till now neither I have received my order nor my money</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Also I have called yesterday on customer service number to get update on my complaint and spoke with MS Hala on the same and she informed me that I will get my refund within a day but still waiting
 for credit in my account</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hope will receive my money today itself</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Jyoti</span></div>
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<tr style="font-size:0"><td align="left" style="vertical-align:top"><a href="https://www.reckitt.com/" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzgzMzQwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QAji4RJSTKlOLKSFcFOFX_PSySCsJgx6s0o7EcXNKDU" data-id="2044007833400" width="90" alt="" style="width:90px;min-width:90px;max-width:90px;font-size:0"></a></td></tr>
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<br>​<br>​​NOTICE</td></tr></tbody></table></td>
<td align="left" style="vertical-align:top;font-family:Arial">[v1b2c3d4e5f6]<br>
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<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:normal"><tbody><tr style="font-size:12px"><td align="left" style="padding:15px 0 0;vertical-align:top;font-family:Arial">This email was sent from within the Reckitt Benckiser Group plc group of companies (<a href="http://www.reccol.com" rel="noreferrer">http://www.reccol.com</a>). This email (and any attachments or hyperlinks within it) may contain information that is confidential, legally privileged or otherwise protected from disclosure. If you are not the intended recipient of this email, you are not entitled to use, disclose, distribute, copy, print, disseminate or rely on this email in any way. If you have received this email in error, please notify the sender immediately by telephone or email and destroy it, and all copies of it.<br>​We have taken steps to ensure that this email (and any attachments) are free from computer viruses and the like. However, it is the recipient's responsibility to ensure that it is actually virus free. Any emails that you send to us may be monitored for the purposes of ascertaining whether the communication complies with the law and our policies.<br>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 22 December 2022 10:23 PM<br>
<b>To:</b> Thombre, Jyoti &lt;[email-masked]&gt;<br>
<b>Subject:</b> [EXTERNAL] Conversation with Jyoti Thombre</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5316705</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
 us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammed Murshed :
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi jyoti,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused to you.</span></div>
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​Could you please confirm if the order recived or not!</span></div>
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Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
Centrepoint Support Team</span></div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044007833407'>attachment.eml</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5316705