Subject: Note Added - [#5325650] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 04:11:20 +0000

Hi ,    Suvodip Mondal added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5325650    Subject:  Returns   Requester: Shayne Mhe    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'>Hi Rafeek,</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'>Well Noted.</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'>Aatif / Fatema,</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'>Please do the needful changes / replace the items as concept team requested.</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  Product not working<br>
Order Date : Dec 2, 2022<br>
Order ID: 7803965923<br>
Tracking ID: FC1202220010984</span><span style='font-family:"Arial Narrow",sans-serif'></span>
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<div class="MsoNormal"><b><i><span style='font-size:12.0pt;font-family:"Bookman Old Style",serif;color:#1F497D'>Thanks and Regards,</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:12.0pt;font-family:"Bookman Old Style",serif;color:#1F497D'>Suvodip</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:12.0pt;font-family:"Bookman Old Style",serif;color:#1F497D'>Ecomm</span></i></b></div>
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<div>From: Rafeek Pulikkool &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, December 14, 2022 5:58 PM<br>
<b>To:</b> SuvodipMondal &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; BHRdc Ecomm &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5325650] - Returns</div>
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<div class="MsoNormal"><span lang="EN-GB">Hi Suvodip,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Please do the needful</span></div>
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<div class="MsoNormal"><span lang="EN-GB">@ Ankur: all the mails should put loop to Suvodip.</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif;color:black'>Thanks And Regards</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif;color:black'>Rafeek Pulikkool</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif;color:black'>Merchandise Planner</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif;color:black'>Mob:00973 39885721</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif;color:black'>Email:[email-masked]</span></div>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 14, 2022 3:36 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5325650] - Returns</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM875AA09FD9B14F90947A8ADCFF2C7E80" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a>,
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<div class="MsoNormal"><span lang="en-AE">Since this product has 1 yr. warranty, please take this as return &amp; replace with new piece.
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<div class="MsoNormal"><b><span lang="en-AE">Remarks - QC issue/Supplier damage</span></b></div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM10C12D3B9F2C45FCB4D8FC4A8708AF2F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rafeek Pulikkool</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Difficult to understand as why no one responded on this customer complain.  Can see multiple follow up mails on this but no response from
<a id="OWAAMEEFFD2C648A6474BB8D094F9A29FF9C3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a></span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Ankur</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 14 December 2022 4:29 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5325650] - Returns</div>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Any update ?<br>
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Problem Statement:  Product not working<br>
Order Date : Dec 2, 2022<br>
Order ID: 7803965923<br>
Tracking ID: FC1202220010984<br>
Assistance Required: Need Urgent assistance<br>
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Issue Description: Customer purchased the two Wintouch Kids' Learning Tablet and one of them is not working. Customer has shared the video of the product. <br>
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Kindly look into the issue and assist in further course of action.<br>
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Regards,<br>
Huma Sayed</span></div>
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