Subject: New Reply Received - Payment issue urgent
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 11:36:47 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Payment issue urgent  Ticket comment <div dir="auto">Hi,</div>
<div dir="auto">I just called the bank and they told me that you have to release the amount from your side because it is in the waiting for you side and this is the approved code 349026. The bank told me that you have to send me the Ern number to process the refund.</div>
<div dir="auto"><br></div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 11 Dec 2022 at 5:20 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear Customer,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>This email concerns your Customer Service case # 5439850</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Looking forward to your response.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="rtl" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5439850<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>-</span>——</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Mohammed Murshed : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Saja,<br><br>Thank you for shopping with us.<br><br>Please note that after checking the account linked with the following email ID: <a href="mailto:[email-masked]" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' rel="noreferrer">[email-masked]</a>, We could not detect any order placed for the amount:195 AED, Hence if the amount has been deducted we request you to raise objection to your bank and they will check &amp; assist you about the refund.<br><br>Feel free to reach out to us if you need any further assistance.</div></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='margin-top:0px;margin-bottom:1rem;box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank You,<br style="box-sizing:border-box"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Max </span>Support Team</div>
</div>
</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<br>

</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<font>Saja Amer</font><br><div>
<div style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font><font color="#222222"><span style="font-size:13.3333px;white-space:pre-wrap">Administrative</span></font><font style="color:rgb(34,34,34)"><span style="font-size:13.3333px;white-space:pre-wrap"> Assistant</span></font></font></div>
<div dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:10pt;margin-bottom:10pt">
<font>Office of the Provost and Chief Academic Officer</font><br>
</div>
<div dir="ltr" style="color:rgb(34,34,34);font-family:verdana,sans-serif;line-height:1.38;margin-top:10pt;margin-bottom:10pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(80,0,80);vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:288px;height:32px"><img src="https://lh4.googleusercontent.com/Jl9RiNkLN7-jLvEw5UBLkogIFzzgw1HnKm5afY_PlPqoUXVeM7DovwAUXdHUc9jkvsipUT9iO0LrKtnHq2LxV_JjfmutnwnDzkjhYBo-NyDdRs9DHQKQQxBPGpg7oixfkR1KyG_R" width="288" height="32" style="margin-left:0px;margin-top:0px"></span></span></div>
<div dir="ltr" style="color:rgb(34,34,34);font-family:verdana,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Tel +971 6 5152021</span></div>
<div dir="ltr" style="color:rgb(34,34,34);font-family:verdana,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">American University of Sharjah</span></div>
<div dir="ltr" style="color:rgb(34,34,34);font-family:verdana,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">PO Box 26666, Sharjah</span></div>
<div dir="ltr" style="color:rgb(34,34,34);font-family:verdana,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">United Arab Emirates</span></div>
<div dir="ltr" style="color:rgb(34,34,34);font-family:verdana,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="http://www.aus.edu/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">http://www.aus.edu</span></a></div>
<div dir="ltr" style="color:rgb(34,34,34);font-family:verdana,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">[email-masked]</span><span style="font-size:10pt;font-family:Verdana;color:rgb(34,34,34);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><br><br></span></a></div>
<div dir="ltr" style="color:rgb(34,34,34);font-family:verdana,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:96px;height:118px"><img src="https://lh6.googleusercontent.com/8ymRY4yXCLB7_JPankg2JiLhRTugYWiETo3_yLqGU5Zbo9PKnWWd63ZQupjr2Mtb2KcdOF68ySqllX63YNqJympv8MtouSEu_juwij2X9GstZ-yOxxknpR_eDU2miDicngML0JV2" width="96" height="118" style="margin-left:0px;margin-top:0px"></span></span></div>
<div dir="ltr" style="color:rgb(34,34,34);font-family:verdana,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </div>
</div>
<div><br></div>
</div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5439850