Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Dec 2022 19:02:15 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Sorry, Order 8405204543 was not processed successfully. Please try again or use Cash on Delivery at https://babyshop.app.link/MJnP6gTmEvb Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  8405204543 Bot:   Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96597175552            10:48 PM, 10th Dec                   Mohammed                    Hi Dear, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:50 PM, 10th Dec                     hello                    Hi excuse me i made an order and amount was desucted and then i got a msg saying order wasnt processed           10:50 PM, 10th Dec                     hello                    8405204543           10:50 PM, 10th Dec                     hello                    Deducted already though           10:50 PM, 10th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:52 PM, 10th Dec                     hello                    Ok           10:52 PM, 10th Dec                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:8405218635 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:8405205671.           10:53 PM, 10th Dec                     hello                    So u mean order is successful ?           10:54 PM, 10th Dec                     hello                    Hello           10:56 PM, 10th Dec                   Mohammed                   Yes order placed successful           10:57 PM, 10th Dec                     hello                    So the in shouldve received a msg or an email saying so.. what if i hadnt contacted you and payed twice? This makes no sense           10:57 PM, 10th Dec                     hello                    So now when do i expect the delivery           10:57 PM, 10th Dec                     hello                    ?           10:58 PM, 10th Dec                   Mohammed                   Order will be delivered on 12-12-2022           10:58 PM, 10th Dec                     hello                    Ok           10:58 PM, 10th Dec                   Mohammed                   Is there anything else may I assist you?           10:59 PM, 10th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:01 PM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5444717