Subject: Ticket Assigned - Conversation with Robin John
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Dec 2022 17:25:34 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Robin John Robin John                    Hi           09:13 PM, 10th Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:13 PM, 10th Dec                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:13 PM, 10th Dec                     Robin John                    1           09:13 PM, 10th Dec                    Centrepoint KW whatsapp bot                    Hello Robin John , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:13 PM, 10th Dec                     Robin John                    1           09:13 PM, 10th Dec                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           09:13 PM, 10th Dec                     Robin John                    8405201965           09:14 PM, 10th Dec                    Centrepoint KW whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             09:14 PM, 10th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:14 PM, 10th Dec                     Robin John                    2           09:14 PM, 10th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:14 PM, 10th Dec                     Robin John                    1           09:14 PM, 10th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           09:14 PM, 10th Dec                     Robin John                    [email-masked]           09:14 PM, 10th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:14 PM, 10th Dec                   Mohammed                    Hi Robin, thank you for contacting us. I'm Mohammed .I will be happy to help you.           09:15 PM, 10th Dec                     Robin John                    8405201965           09:16 PM, 10th Dec                     Robin John                    Cash is deducted from my account           09:16 PM, 10th Dec                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8405201965 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:8405201987.           09:17 PM, 10th Dec                     Robin John                    Same items ??           09:18 PM, 10th Dec                   Mohammed                   Yes same item.           09:19 PM, 10th Dec                     Robin John                    What about the payment           09:20 PM, 10th Dec                   Mohammed                   Payment recived from your said.           09:21 PM, 10th Dec                     Robin John                    Okay thanks           09:21 PM, 10th Dec                   Mohammed                   Is there anything else may I assist you?           09:22 PM, 10th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:25 PM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5444375