Subject: Ticket Assigned - Conversation with Asma Zeeshan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Dec 2022 16:54:55 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asma Zeeshan Asma Zeeshan                    Hi           08:36 PM, 10th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:37 PM, 10th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:37 PM, 10th Dec                     Asma Zeeshan                    1           08:37 PM, 10th Dec                   Centrepoint UAE whatsapp bot                    Hello Asma Zeeshan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:37 PM, 10th Dec                     Asma Zeeshan                    2           08:37 PM, 10th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:37 PM, 10th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:37 PM, 10th Dec                     Asma Zeeshan                    3           08:37 PM, 10th Dec                   Centrepoint UAE whatsapp bot                    Hi Asma Zeeshan , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:37 PM, 10th Dec                     Asma Zeeshan                    5           08:37 PM, 10th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:37 PM, 10th Dec                     Asma Zeeshan                    1003524980           08:38 PM, 10th Dec                   Mohammed                    Hi Asma, thank you for contacting us. I'm Mohammed .I will be happy to help you.           08:38 PM, 10th Dec                     Asma Zeeshan                    Hi           08:38 PM, 10th Dec                     Asma Zeeshan                    I just want to know why my return request is cancel           08:39 PM, 10th Dec                     Asma Zeeshan                    9402873963           08:39 PM, 10th Dec                     Asma Zeeshan                    This is my order number           08:39 PM, 10th Dec                     Asma Zeeshan                    1003524980           08:39 PM, 10th Dec                     Asma Zeeshan                    This is item number I request for return           08:40 PM, 10th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:40 PM, 10th Dec                     Asma Zeeshan                    Ok           08:40 PM, 10th Dec                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           08:45 PM, 10th Dec                     Asma Zeeshan                    You’re welcome           08:45 PM, 10th Dec                   Mohammed                   Please note that the amount refunded for the item 27 AED on 10/12/2022 and it will be  credit to your account with in 7-14 days.           08:46 PM, 10th Dec                     Asma Zeeshan                    I want the refund in my shukran pay           08:46 PM, 10th Dec                     Asma Zeeshan                    I guess that not take that much time           08:46 PM, 10th Dec                     Asma Zeeshan                    But the item still with me schedule the pickup first           08:47 PM, 10th Dec                   Mohammed                   You can keep the item.           08:48 PM, 10th Dec                   Mohammed                   Is there anything else may I assist you?           08:48 PM, 10th Dec                     Asma Zeeshan                    When r they pick up the item           08:49 PM, 10th Dec                     Asma Zeeshan                    ?           08:49 PM, 10th Dec                   Mohammed                   The item will not pick up as the refund processed.           08:49 PM, 10th Dec                     Asma Zeeshan                    I didn’t get air           08:49 PM, 10th Dec                     Asma Zeeshan                    How you refund the amount if item will not return or pickup           08:50 PM, 10th Dec                     Asma Zeeshan                    Do I need to drop the item ?           08:50 PM, 10th Dec                   Mohammed                   You can keep the item.           08:50 PM, 10th Dec                     Asma Zeeshan                    I can keep the item and amount will refund also ?           08:51 PM, 10th Dec                     Asma Zeeshan                    How does it work ?           08:51 PM, 10th Dec                   Mohammed                   We are sorry as the return cancelled from our said to avoid any disturb in next time or cancellation i refund the amount.           08:51 PM, 10th Dec                   Mohammed                   It is as compensation from our said.           08:52 PM, 10th Dec                     Asma Zeeshan                    Ahh ok           08:52 PM, 10th Dec                   Mohammed                   Is there anything else may I assist you?           08:52 PM, 10th Dec                     Asma Zeeshan                    No thank you           08:52 PM, 10th Dec                     Asma Zeeshan                    ?           08:52 PM, 10th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:54 PM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5444252