Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 19:18:23 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:49 PM, 07th Dec                     hi                             10:50 PM, 07th Dec                     hi                    Why no one came to pick up the order till now           10:51 PM, 07th Dec                   Mohammed                    Hi Dear, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:55 PM, 07th Dec                     hi                    Hi           10:55 PM, 07th Dec                     hi                    R u there dear           10:57 PM, 07th Dec                     hi                    Hello           10:59 PM, 07th Dec                     hi                    Why r u greeting me if u plan to disappear           11:00 PM, 07th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:04 PM, 07th Dec                   Mohammed                   Could you please share your order number so that I can assist you further?           11:09 PM, 07th Dec                     hi                    Cant u see           11:09 PM, 07th Dec                     hi                    What were u doing           11:10 PM, 07th Dec                     hi                             11:11 PM, 07th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:12 PM, 07th Dec                   Mohammed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:13 PM, 07th Dec                     hi                    Ok           11:13 PM, 07th Dec                   Mohammed                   Is there anything else may I assist you?           11:15 PM, 07th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:17 PM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5431182