Subject: Ticket Assigned - Conversation with Mira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 16:54:14 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mira Mira                    Hi           08:42 PM, 07th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:42 PM, 07th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:42 PM, 07th Dec                     Mira                    1           08:42 PM, 07th Dec                   Centrepoint UAE whatsapp bot                    Hello Mira , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:42 PM, 07th Dec                     Mira                    2           08:42 PM, 07th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:42 PM, 07th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:42 PM, 07th Dec                     Mira                    2           08:43 PM, 07th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:43 PM, 07th Dec                     Mira                    1           08:43 PM, 07th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:43 PM, 07th Dec                     Mira                    [email-masked]           08:43 PM, 07th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:43 PM, 07th Dec                     Mira                    Is it allowed to exchange an item i got online in the store?           08:44 PM, 07th Dec                   Mohammed                    Hi Mira, thank you for contacting us. I'm Mohammed .I will be happy to help you.           08:47 PM, 07th Dec                   Mohammed                   We are sorry we do not have exchange for splash item.           08:47 PM, 07th Dec                   Mohammed                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.    - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. - You can now drop off your return to any (splash) store across the UAE.  Here’s what you need to do.   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE.  - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           08:48 PM, 07th Dec                   Mohammed                   Is there anything else may I assist you?           08:48 PM, 07th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:53 PM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5430362