Subject: Ticket Assigned - late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 16:45:34 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late delivery Meher                    Step 5 is not coming as option for me           08:28 PM, 07th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:28 PM, 07th Dec                   MAX UAE whatsapp bot                    Hello Meher , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:28 PM, 07th Dec                     Meher                    Hi           08:29 PM, 07th Dec                   MAX UAE whatsapp bot                    Hi Meher , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:29 PM, 07th Dec                     Meher                    3           08:29 PM, 07th Dec                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:29 PM, 07th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:29 PM, 07th Dec                     Meher                    2           08:29 PM, 07th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:29 PM, 07th Dec                     Meher                    1           08:30 PM, 07th Dec                   MAX UAE whatsapp bot                   Please enter your email address           08:30 PM, 07th Dec                     Meher                    [email-masked]           08:30 PM, 07th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:30 PM, 07th Dec                   Samer                   Hi Meher , Thank you for contacting us. I'm Samer. I will be happy to help you.           08:30 PM, 07th Dec                     Meher                    We would like to inform you that we have processed the refund of the amount (AE 24.012 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:        Step 1 - Simply log onto your account by [email-masked] Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           08:31 PM, 07th Dec                     Meher                    You told me to do this           08:31 PM, 07th Dec                     Meher                    But step 5 is not showing for me           08:31 PM, 07th Dec                     Meher                    ????           08:32 PM, 07th Dec                     Meher                    My credit as a payment option           08:32 PM, 07th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:32 PM, 07th Dec                     Meher                    Is not showing           08:32 PM, 07th Dec                     Meher                    Ok           08:33 PM, 07th Dec                   Mohammed                   Sorry for late reply.           08:34 PM, 07th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:34 PM, 07th Dec                     Meher                    M still waiting           08:35 PM, 07th Dec                     Meher                    ????           08:37 PM, 07th Dec                   Mohammed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:40 PM, 07th Dec                   Mohammed                   Is there anything else may I assist you?           08:44 PM, 07th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:45 PM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5430301