Subject: Ticket Assigned - Conversation with Sarahjen?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 16:31:28 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarahjen? Sarahjen?                    2           08:18 PM, 07th Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:18 PM, 07th Dec                    Centrepoint KW whatsapp bot                    Hello Sarahjen? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:18 PM, 07th Dec                     Sarahjen?                    2           08:19 PM, 07th Dec                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:19 PM, 07th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:19 PM, 07th Dec                     Sarahjen?                    3           08:22 PM, 07th Dec                    Centrepoint KW whatsapp bot                    Hi Sarahjen? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:22 PM, 07th Dec                     Sarahjen?                    6           08:22 PM, 07th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:22 PM, 07th Dec                     Sarahjen?                    1           08:22 PM, 07th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           08:22 PM, 07th Dec                     Sarahjen?                    [email-masked]           08:23 PM, 07th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:23 PM, 07th Dec                   Mohammed                    Hi Sarahjan, thank you for contacting us. I'm Mohammed .I will be happy to help you.           08:23 PM, 07th Dec                     Sarahjen?                    Hi sir good evening           08:24 PM, 07th Dec                     Sarahjen?                    I want to return 2 items           08:24 PM, 07th Dec                     Sarahjen?                    This is my order number 8404039513           08:24 PM, 07th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:25 PM, 07th Dec                     Sarahjen?                    Ok           08:25 PM, 07th Dec                   Mohammed                   Could you share with me the items name that i can create a return request for you           08:25 PM, 07th Dec                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           08:27 PM, 07th Dec                     Sarahjen?                             08:28 PM, 07th Dec                   Mohammed                   You can return your Centrepoint product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.  - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. - You can now drop off your return to any Centrepoint store across the Kuwait.  Here’s what you need to do.   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the Kuwait.  - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.Centrepoint           08:28 PM, 07th Dec                     Sarahjen?                    It's is ok that they will pick up           08:29 PM, 07th Dec                   Mohammed                   Return request created           08:29 PM, 07th Dec                     Sarahjen?                    Thank you sir           08:30 PM, 07th Dec                   Mohammed                   Item will be collected with in 3-5 working days.           08:30 PM, 07th Dec                     Sarahjen?                    I'll be waiting sir           08:30 PM, 07th Dec                     Sarahjen?                    Thank you           08:30 PM, 07th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:31 PM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5430205